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Questions & Answers

Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Filter:AllOpenResolvedClosedUnanswered
selective videos
ResolvedJohnny asked 8 years agoJohnny asked 8 years ago
821 views0 answers0 votes
Multilingualizer and webflow
Resolvedjohnite answered 8 years agoOthon asked 8 years ago • 
1451 views2 answers0 votes
Floating language selector doesn't appear on my landing page
ResolvedDave Hilditch answered 8 years agoJim asked 8 years ago
896 views1 answers0 votes
White Screen Before Page Load
Openjohnite answered 8 years agoSisvan asked 8 years ago • 
2738 views5 answers0 votes
Display active language
Resolvedjohnite answered 8 years agoAndrew asked 8 years ago • 
937 views1 answers0 votes
My multilingualizer works perfectly well on Chrome and Safari , but it does not on Explorer.
Resolvedjohnite answered 8 years agoJules asked 8 years ago • 
1150 views2 answers0 votes
Can I choose not to show the translated text until I have translated the whole website?
Resolvedjohnite answered 8 years agoTiarni asked 8 years ago • 
1088 views1 answers0 votes
Price doesn't show.
Resolvedjohnite answered 8 years agobobby asked 8 years ago
832 views1 answers0 votes
how to get new version
Resolvedjohnite answered 8 years agoMichelle asked 8 years ago
663 views1 answers0 votes
Multilingualizer does not work anymore
Resolvedjohnite answered 8 years agoChristian asked 8 years ago • 
1037 views2 answers0 votes
Squarespace Hayden Template – Index Pages Not Working – Only The 1st One Displays
ResolvedAllie asked 8 years agoAllie asked 8 years ago • 
1839 views0 answers0 votes
Squarespace Menu Content Block doesn't translate anymore
Resolvedjohnite answered 8 years agoMathias asked 8 years ago • 
1173 views1 answers0 votes
Moving domains
Closedjohnite answered 8 years agoNicholas asked 8 years ago
949 views1 answers0 votes
Part of empty banner buttoms from other language visible
Closedjohnite answered 8 years agoRobert asked 8 years ago
751 views1 answers0 votes
Translation not working on Home-Site due to other code?
Closedjohnite answered 8 years agoRobert asked 8 years ago
825 views1 answers0 votes
Navigation works only on some pages
Answeredjohnite answered 8 years agoTommaso asked 8 years ago
604 views1 answers0 votes
Problem with injection code
Closedjohnite answered 8 years ago asked 8 years ago • 
1027 views1 answers0 votes
Problem with injection code
Resolvedjohnite answered 8 years ago asked 8 years ago • 
999 views1 answers0 votes
Not working at all in squarespace
Closedjohnite answered 8 years agoJessica asked 8 years ago
682 views1 answers0 votes
Not working at all in squarespace
Closedjohnite answered 8 years agoJessica asked 8 years ago
778 views1 answers0 votes

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