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Questions & Answers

Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Filter:AllOpenResolvedClosedUnanswered
Colour # not changing and AED no symbol
OpenAnna mckeown asked 3 years agoAnna mckeown asked 3 years ago • 
475 views0 answers0 votes
How do I deactivate and cancel my account?
OpenSarah Devika Sumnauth asked 3 years agoSarah Devika Sumnauth asked 3 years ago • 
499 views0 answers0 votes
Squarespace: Filters not working
OpenFlavia Monechi asked 3 years ago asked 3 years ago
413 views0 answers0 votes
Squarespace: Checkbox on Contact form not working
OpenHannah Dossary asked 3 years ago asked 3 years ago • 
635 views0 answers0 votes
Trouble with language-specific Homepages on Squarespace
OpenWilliam asked 3 years ago asked 3 years ago • 
571 views0 answers0 votes
Multicurrencyalizer — Drop-down menu to list currencies
AnsweredMS commented 3 years agoMS asked 3 years ago
604 views1 answers0 votes
Multicurrencylizer Not Working|No support
AnsweredMS commented 3 years agoAnel Mata asked 4 years ago • 
592 views1 answers0 votes
Language Code
OpenMS answered 3 years ago asked 4 years ago • 
519 views2 answers0 votes
Can I use the same logic on product detail pages on Squarespace as part of my ecommerce
AnsweredDave Hilditch answered 3 years ago asked 4 years ago • 
504 views1 answers0 votes
Multicurrencyalizer not updating price with variation selection – Squarespace
OpenDave Hilditch commented 3 years agoLydia Jackson asked 3 years ago • 
520 views0 answers0 votes
Using during Squarespace site build, prior to going live?
AnsweredDave Hilditch answered 3 years ago asked 3 years ago • 
510 views1 answers0 votes
USD price doesnt reflect the current exchange rate
AnsweredChizoba Anyiam commented 4 years agoNoname Rainforest asked 4 years ago • 
541 views1 answers0 votes
Menu Not Translating on Squarespace 7.1 – Second Language Not Displaying
OpenMcDingus answered 4 years ago asked 4 years ago • 
544 views1 answers0 votes
Is there a way to change the dots syntax to some other less-used characters?
OpenJeff Miller asked 4 years agoJeff Miller asked 4 years ago • 
471 views0 answers0 votes
Mulitlingualizer with Squarespace forms
OpenAndreas Schoepf answered 4 years agoAndreas Schoepf asked 4 years ago • 
506 views1 answers0 votes
Multiple languages in Squarespace
AnsweredDave Hilditch answered 4 years ago asked 4 years ago • 
530 views1 answers0 votes
Help installing Multilingualizer on Zohosites website
AnsweredDave Hilditch answered 4 years agoAudrey BEL asked 4 years ago • 
561 views1 answers0 votes
ML no longer works on Squarespace 🙁
AnsweredDave Hilditch answered 4 years agostinus sebastien asked 4 years ago • 
585 views1 answers0 votes
Best option for native language
AnsweredDave Hilditch answered 4 years ago asked 4 years ago • 
513 views1 answers0 votes

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