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Questions & Answers

Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Filter:AllOpenResolvedClosedUnanswered
Not working on mobile
OpenFreddy Jones answered 7 years agoDelphine asked 7 years ago • 
1100 views1 answers1 votes
Safari won't load the page
ResolvedFreddy Jones answered 7 years agoKaroliina Helosuo asked 7 years ago • 
1171 views1 answers0 votes
Problem with hiding nested br, strong,… elements inside p or h1-h6 tags
ResolvedFreddy Jones answered 7 years agoStefan asked 8 years ago • 
1563 views2 answers0 votes
Quote in Squarespace
ResolvedFreddy Jones answered 7 years agoHadrien asked 9 years ago • 
1371 views1 answers0 votes
extra white space before translation
AnsweredFreddy Jones answered 7 years agoNina asked 8 years ago • 
1190 views4 answers0 votes
Translation not working
AnsweredFreddy Jones answered 7 years agoRaphael Guldimann asked 7 years ago • 
812 views1 answers1 votes
Site description for search engines
AnsweredFreddy Jones answered 7 years agoShaghig Tertzakian asked 7 years ago • 
1321 views1 answers0 votes
How to translate "From" or "Back to" in Squarespace?
AnsweredFreddy Jones answered 7 years agoMartynas asked 7 years ago • 
1033 views1 answers0 votes
Squarespace_HTML code fine but translation NOT working at all
AnsweredFreddy Jones answered 7 years agoroberto valussi asked 7 years ago • 
1035 views1 answers0 votes
translated page title not properly displayed in browser tab
AnsweredFreddy Jones answered 7 years agoShaghig Tertzakian asked 7 years ago • 
1008 views1 answers0 votes
Multilingualizer works on mobile but not desktop browsers
ResolvedFreddy Jones answered 7 years agoinfo52 asked 7 years ago • 
1032 views1 answers0 votes
Does not work on squarespace
ResolvedFreddy Jones answered 7 years agowebsite asked 7 years ago • 
1180 views1 answers0 votes
Problem with webflow
ResolvedFreddy Jones answered 7 years agodani asked 7 years ago • 
1424 views1 answers0 votes
Markdown Lists & Bullet Points are not translating
ResolvedFreddy Jones answered 7 years agoservice asked 7 years ago • 
1169 views1 answers0 votes
Multicurrencyalizer help
ResolvedFreddy Jones answered 7 years agoscott asked 7 years ago • 
1116 views1 answers0 votes
Language specific images – images disappears?
ResolvedFreddy Jones answered 7 years agomads2 asked 7 years ago • 
1144 views1 answers0 votes
original language does not appear first
ResolvedFreddy Jones answered 7 years agoa.annatoly.a asked 7 years ago • 
879 views1 answers0 votes
Language-specific Menus
ResolvedFreddy Jones answered 7 years agoinfo7 asked 7 years ago • 
1276 views2 answers0 votes
How do create language specific galleries/slideshows?
AnsweredDave Hilditch answered 7 years agomads2 asked 7 years ago • 
914 views1 answers0 votes

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