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Questions & Answers

Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Filter:AllOpenResolvedClosedUnanswered
Problem with injection code
ClosedDave Hilditch answered 8 years agoDavid asked 8 years ago • 
1266 views1 answers0 votes
Extra space before and after <br>
ResolvedDave Hilditch answered 8 years agoDaniel asked 8 years ago • 
1387 views1 answers0 votes
what happened?
AnsweredDave Hilditch answered 8 years agoErnesto asked 8 years ago • 
1268 views1 answers0 votes
Translator service
ResolvedDave Hilditch answered 8 years agoLeah asked 8 years ago • 
1144 views2 answers0 votes
blank space question
ResolvedDave Hilditch answered 8 years agoNatasa asked 8 years ago
816 views1 answers0 votes
April becomes Aprileeeeeeee
ClosedDave Hilditch answered 8 years agoBenjamin asked 8 years ago
1237 views1 answers0 votes
Can't translate some hard-coded words
ResolvedNatasa answered 8 years agoBenoit asked 8 years ago • 
1769 views3 answers0 votes
Squarespace PAGE CONTENT EDIT Problems
Answeredjohnite answered 8 years agoDaniel Vuilleumier asked 8 years ago • 
1012 views1 answers0 votes
loading screen
ResolvedMarianna asked 8 years agoMarianna asked 8 years ago
698 views0 answers0 votes
Slow scrolling
Resolvedjohnite answered 8 years agoinfo7 asked 8 years ago
859 views1 answers0 votes
Paragraph
Resolvedjohnite answered 8 years agocosimo asked 8 years ago • 
1332 views1 answers0 votes
Refund
Resolvedjohnite answered 8 years agoJazz asked 8 years ago • 
1153 views1 answers0 votes
Webflow Input Placeholder
ResolvedSam Addison answered 8 years agoAndrew asked 8 years ago • 
1574 views2 answers0 votes
Blank space in english version
Resolvedjohnite answered 8 years agoCarla asked 8 years ago • 
1140 views1 answers0 votes
resizing floating language selector font and container…
Resolvedjohnite answered 8 years agoShea asked 8 years ago • 
1437 views1 answers0 votes
Hard Coded Squarespace Extensions Script
Closedjohnite answered 8 years agoPeatra asked 8 years ago • 
1260 views2 answers0 votes
Japanese Quotation Marks
Resolvedjohnite answered 8 years agoPeatra asked 8 years ago • 
1699 views2 answers0 votes

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