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Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Questions & AnswersCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
Paragraph
Resolvedjohnite answered 8 years agocosimo asked 8 years ago • 
1349 views1 answers0 votes
Refund
Resolvedjohnite answered 8 years agoJazz asked 8 years ago • 
1168 views1 answers0 votes
Webflow Input Placeholder
ResolvedSam Addison answered 8 years agoAndrew asked 8 years ago • 
1587 views2 answers0 votes
Blank space in english version
Resolvedjohnite answered 8 years agoCarla asked 8 years ago • 
1158 views1 answers0 votes
resizing floating language selector font and container…
Resolvedjohnite answered 8 years agoShea asked 8 years ago • 
1460 views1 answers0 votes
Hard Coded Squarespace Extensions Script
Closedjohnite answered 8 years agoPeatra asked 8 years ago • 
1280 views2 answers0 votes
Japanese Quotation Marks
Resolvedjohnite answered 8 years agoPeatra asked 8 years ago • 
1715 views2 answers0 votes
Multilingualizer and webflow
Resolvedjohnite answered 8 years agoOthon asked 8 years ago • 
1465 views2 answers0 votes
White Screen Before Page Load
Openjohnite answered 8 years agoSisvan asked 8 years ago • 
2752 views5 answers0 votes
Display active language
Resolvedjohnite answered 8 years agoAndrew asked 8 years ago • 
960 views1 answers0 votes
My multilingualizer works perfectly well on Chrome and Safari , but it does not on Explorer.
Resolvedjohnite answered 8 years agoJules asked 8 years ago • 
1160 views2 answers0 votes
Can I choose not to show the translated text until I have translated the whole website?
Resolvedjohnite answered 8 years agoTiarni asked 8 years ago • 
1102 views1 answers0 votes
Multilingualizer does not work anymore
Resolvedjohnite answered 8 years agoChristian asked 8 years ago • 
1053 views2 answers0 votes
Squarespace Hayden Template – Index Pages Not Working – Only The 1st One Displays
ResolvedAllie asked 8 years agoAllie asked 8 years ago • 
1848 views0 answers0 votes
Squarespace Menu Content Block doesn't translate anymore
Resolvedjohnite answered 8 years agoMathias asked 8 years ago • 
1187 views1 answers0 votes
Problem with injection code
Closedjohnite answered 8 years ago asked 8 years ago • 
1041 views1 answers0 votes
Problem with injection code
Resolvedjohnite answered 8 years ago asked 8 years ago • 
1017 views1 answers0 votes
Squarespace – Hayden Template: Empty banner buttons (links) from other languages are visible
Answeredjohnite answered 8 years agoRamón asked 8 years ago • 
2437 views5 answers0 votes
Image captions (English and German)
Closedjohnite answered 8 years agoLuke asked 8 years ago • 
1270 views1 answers0 votes
doule images showing in shopify
Closedjohnite answered 8 years agoalain asked 8 years ago • 
1222 views1 answers0 votes

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