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Before submitting a question, please check our troubleshooting guide as it covers 95+% of scenarios and you may be asking a question that is already answered there. We have a small support team, so if you can help us by checking the troubleshooting guide first we will greatly appreciate it.

Submitting a question

If you have checked our troubleshooting guide, and the answer is not there, someone else may already have asked the question. Use the big search box below to search and check. If the question is not in our troubleshooting section and not yet covered by this Q&A, then submit a question using the guidelines below.

When submitting a question, to make it quicker and easier for us to solve your problem please include the following:

  1. A link to a page where the problem can be seen
  2. The specific text(s) in both languages I should be searching for on the page where the problem (e.g. something not translating) is happening
  3. Screenshots with highlights are great too!

You’ll find the ‘Ask a question’ button at the bottom of this page.

Questions & AnswersTag: squarespace
Filter:AllOpenResolvedClosedUnanswered
Japanese Quotation Marks
Resolvedjohnite answered 8 years agoPeatra asked 8 years ago • 
1699 views2 answers0 votes
Squarespace – Hayden Template: Empty banner buttons (links) from other languages are visible
Answeredjohnite answered 8 years agoRamón asked 8 years ago • 
2418 views5 answers0 votes
Squarespace – Hayden Template: Minor formatting error in the footer (third + last language)
OpenRamón answered 8 years agoRamón asked 8 years ago • 
1348 views1 answers0 votes
Links in Squarespace Twitter Block not displaying correctly
Answered answered 8 years agoMorgan asked 9 years ago • 
1582 views1 answers0 votes
images and galleries
Resolvedinfo7 answered 8 years agomuriel asked 9 years ago
1847 views2 answers1 votes
Not working in Squarespace
AnsweredDave Hilditch answered 8 years ago asked 8 years ago • 
1475 views1 answers0 votes
domain synonyms
ClosedFlorent asked 9 years agoFlorent asked 9 years ago • 
1448 views0 answers1 votes
SQUARESPACE – problem adding a new language (on a site with already 3 languages)
AnsweredDave Hilditch answered 9 years agoFabien asked 9 years ago • 
1275 views1 answers0 votes
Squarespace Image Blocks – I tried following instructions but not getting results.
AnsweredDave Hilditch answered 9 years agoSteve asked 9 years ago • 
1428 views2 answers0 votes

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